Refund and Returns Policy

Refund & Return Policy – West Coast Treez

Last Updated: January 1, 2026

West Coast Treez (“Company,” “we,” “our,” or “us”) values customer satisfaction and strives to ensure a smooth purchasing experience. Due to the nature of cannabis and cannabis-related products, certain restrictions apply to returns and refunds.

By placing an order on https://westcoasttreez.store/ (“Website”), you agree to the terms outlined below.

1. Cannabis Product Return Policy

Due to state and federal regulations governing cannabis products:

  • All cannabis sales are final.
  • We cannot accept returns of cannabis products once they have left our facility.
  • Opened, used, or partially consumed products are not eligible for return or exchange.

This policy is in place to comply with health, safety, and regulatory standards.

2. Damaged, Defective, or Incorrect Orders

We will work with you to resolve issues involving:

  • Damaged products
  • Defective items
  • Incorrect items received

To Report an Issue:

You must contact us within 48 hours of delivery with:

  • Your order number
  • A clear description of the issue
  • Photographic evidence of the product and packaging

Failure to report issues within this timeframe may result in denial of the claim.

If approved, we may offer:

  • A replacement (where legally permitted)
  • Store credit
  • A refund to the original payment method

Resolutions are provided at our sole discretion and in accordance with applicable laws.

3. Non-Cannabis Merchandise

For eligible non-cannabis merchandise (such as accessories, apparel, or promotional items):

  • Items must be unused, unopened, and in original packaging
  • Return requests must be submitted within 7 days of delivery
  • Customer is responsible for return shipping costs unless the item was damaged or incorrect

Once received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

4. Order Cancellations

  • Orders may be canceled before processing or shipment.
  • Once an order has been processed or shipped, it cannot be canceled.

To request cancellation, contact us immediately after placing your order.

5. Refund Processing

If a refund is approved:

  • Refunds will be issued to the original payment method only.
  • Processing times may vary depending on your financial institution.
  • Shipping fees are non-refundable unless the return is due to our error.

6. Refused or Undeliverable Packages

If a package is refused or returned due to:

  • Incorrect address provided by customer
  • Failure to comply with age verification
  • Failure to receive the package

We may deduct shipping and restocking fees before issuing any applicable refund (where permitted).

7. Age & Compliance Requirements

All customers must be 21 years of age or older (or the legal age in their jurisdiction).

We reserve the right to refuse service, cancel orders, or deny refunds if we suspect:

  • Fraudulent activity
  • Violation of applicable cannabis laws
  • Misrepresentation of age or identity

8. Limitation of Liability

West Coast Treez shall not be liable for misuse of products, improper storage, or failure to follow product instructions.

9. Contact Us

If you have questions regarding this Refund & Return Policy, please contact:

West Coast Treez
Website: https://westcoasttreez.store/
Email: support@westcoasttreez.store